Lucerne runs on visitors. Hotels, event organisers, restaurants and health practices all serve guests who arrive from abroad, and many staff members themselves come from outside Switzerland. The result is a daily pile of messages in English, German, French and more, each needing to be read, answered and entered somewhere. A booking request, a change of arrival date, a question about parking or an insurance form all follow the same dull route through someone's inbox. We automate that route. Your existing tools get connected, and an AI model reads and sorts a message only where a step genuinely needs judgement.
We work from the Knonauer Amt and reach Lucerne in about 30 minutes by car, so we can visit when it helps. Our consultations run in English, or French, Portuguese or Spanish if you prefer. What we build for your guests, such as assistants, emails and forms, can be delivered in German, French, Italian and English. Workflows run on n8n on our own server in Frankfurt, or on your server, or with a Swiss host on request. We set everything up with Switzerland's data protection act in mind and write down where each piece of data goes.
What we do
Enquiries sorted into one place
Emails and web forms from guests, patients or clients are read, labelled by language and topic, and filed in your CRM or booking system. Routine replies go out automatically, and anything unusual waits for a person.
A guest assistant on your website
A chat assistant answers from your own information, in the languages your guests use, takes enquiries and hands over to your team when it is unsure. Staff review what it proposes before anything changes.
Confirmations, reminders and follow-ups
Booking confirmations, arrival instructions and appointment reminders are sent on time without anyone typing them. After a stay or event, a follow-up message goes out and any reply lands with the right person.
Reports and paperwork
Weekly figures are pulled from your systems into one report. Invoices, quotes and routine letters are drafted from templates, so your team spends its time checking them and not retyping the same details.
Recent work
None of these projects is in Lucerne. They are Swiss platforms and apps, two of them in four languages, and they show the kind of systems we connect.
Web ExperiencesA four-language events platform for the Portuguese community in Switzerland, from booking to the door.
Brand IdentityIdentity, packaging and three apps for a Zurich sushi company, built end to end in five weeks.
Brand IdentityBrand system and product design for a Swiss services marketplace, logo to live app.How it works
- 01
Intro call
A free 20-minute call to find where your team loses the most time to routine messages. It is held in English, and you receive a written quote with a fixed scope afterwards.
- 02
Pick the first workflow
We start with the one routine that saves the most hours, usually enquiries or bookings. Together we decide what runs by itself, what a person approves and what can be undone.
- 03
Build and test
A first workflow is typically live within 1 to 2 weeks, and a website assistant within 2 to 4. You try both with real messages from your own inbox before anything goes live.
- 04
Run and extend
We watch the workflows, show you each month what the AI costs and add further steps once the first one runs cleanly. The system grows at a pace your team can follow.
Questions
Can the assistant cope with guests writing in different languages?
Yes. We build it for English, German, French and Italian, and it answers only from the information you give it. Where it is unsure, or the guest asks for a person, it passes the conversation to your staff.
We have a busy season with festivals and conferences. Will this help?
It should. When many similar enquiries arrive at once, standard questions can be answered immediately and the rest sorted by urgency, so your team handles the cases that need a person.
Do you need to be in Lucerne to work with us?
No. A video call is enough to begin, and we are about 30 minutes away by car from our base in the Knonauer Amt. For workshops with your team, we are happy to come to you.
How is guest and patient data handled?
We collect only what a workflow needs, record where each piece of data goes and host in Frankfurt, or with a Swiss host if you ask. Your own data protection adviser signs off the setup.
Our staff are international too. Can internal tools work in English?
Yes. Internal assistants and dashboards can be built in English, so colleagues who do not read German can still check bookings, approve drafts and see reports. We can add other languages whenever your team needs them.